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Autoship Terms and Conditions

Aleyr autoship will let you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials.

By checking "Yes" for autoship, you agree to accept the terms and conditions (present in or Aleyr autoship ordering program. The Terms constitute the entire agreement between you and Aleyr, Inc. (and, with respect to the products). Please note that your use of the website is also governed by our Terms of Use and Privacy Policy as well as all other applicable terms, conditions, limitations and requirements on the website, all of which (as changed over time) are incorporated into these Terms. By placing an order and enrolling in our Autoship program, you accept these terms, conditions, limitations and requirements. Please read and review these Terms carefully.


When you purchase product(s) on and enroll in our Autoship program, you are signing up for continuous shipments of such products and may select how often you would like that product(s) delivered to you at your saved/selected address. You may change your periodic delivery schedule at any time (including on a one-time basis), your shipping address, payment method, and products included in the program. Additionally, when you purchase certain products designated as "Autoship" eligible, and enroll in the Autoship program for such products, you will save an additional percentage on our low prices.

Aleyr reserves the right to change Autoship benefits at any time in its sole discretion, which also includes discount amounts and eligibility used to determine discount amounts; provided, however, Aleyr will not change the price of your next shipment once you have authorized an order as set forth in these Terms. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, shipping charges). Auto-ships are good while supplies last.

Notifications and mails on enrolling the Aleyr autoship program:

Automatic Order Creation; Order Changes or Cancellation
When you place your initial order for a product and enroll in our Autoship program, you will receive a notification in your account created in Aleyr as well as in the registered mail id that your Autoship has been created and your first order will be processed soon. Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed. Your Autoship will thereafter automatically create a new order according to your chosen delivery schedule, until you cancel.

For subsequent orders of products included in Autoship, up to 3-days prior to the order process date, you will receive a email notification reminding you of your upcoming delivery, the period available to make changes to your order and the scheduled delivery date. You can edit or cancel your order during the period beginning upon receipt of such an email notification 3-days preceding your designated order process date. You will have 3-days to make changes to your order. If you do not cancel or edit the order before three-days prior to your delivery date, your order will be authorized, and a credit card authorization hold will be placed on the payment method used to create your auto-ship or updated payment method you may provide. As we will be preparing your order you will see a pending charge during the time. There is no need to call or update any information online when you see this pending charge.

Frozen/Perishable Raw Food Delivery Terms

When placing an online order for any frozen, raw or refrigerated products from Aleyr, we will either call or email you in advance to schedule your delivery. We require someone over the age of 18-years old to be home to accept the delivery. From time to time, we may provide insulated packaging with dry ice to keep your products cold. Typically, the package will stay cold for 4-6 hours.

Credit Card Authorizations and Charges

When you sign up for continuous shipments on Autoship, you will be required to expressly agree to permit us to charge your chosen payment method on a recurring basis, as well as the amount of the charge, which amount shall be set as described below. Aleyr will submit periodic charges (e.g. monthly) to your chosen payment method without further authorization from you, until you provide prior notice at any time that you wish to cancel or to change your payment method. Approximately 48 hours before your designated delivery date, your order will be authorized, and a payment authorization will be placed on your chosen payment method. Once your order is processed, your payment method will be charged for the authorized amount. For clarification purposes only, a payment authorization hold is not an actual charge, i.e, if an authorization hold is placed for $15 on January 15 and your payment method is charged $15 on January 16 when your order is out for delivery, you will only see one actual charge on your payment method on January 16 for $15. An authorization hold may impact the amount of remaining credit available to you under your chosen payment method.

Pricing; Payment; Renewal; Cancellation

The amount you are ultimately charged for a product delivered pursuant to our Autoship program will be the price of that item as stated in your manage my subscription account. Once your order is out for delivery, your chosen credit card or other payment method will be billed this amount. The total cost charged to your payment method for each Autoship order will be the price of the item, less the Autoship discount or any other discount, if applicable, plus any applicable shipping charges and sales tax. Any credit balances on your customer account may be applied toward the balance of your order before charging any remaining balance to your payment method.

The charge for each Autoship item shipment will be billed to the payment method used to create your auto-ship or as otherwise directed by you. If we are unable to complete your Autoship order with the payment method you used to create your auto-ship, we will notify you and give you the opportunity to add another payment method in your account and to charge the payment method for your Autoship order.

Your auto-ship will remain in effect until it is cancelled. You can cancel at any time via Your Auto-ships, which can be found in Your Dashboard.

Agreement Changes

We may, in our sole discretion, change these Terms, (including all applicable terms, conditions, limitations and requirements on the website), without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

Additional Terms

We may, in our sole discretion, terminate your auto-ships at any time without notice. If we do so, you will only be charged for orders that have been shipped to you. Products are only available for delivery within select zip codes in Tampa, Florida. Your participation in the Autoship program is personal to you, and you may not assign or transfer your auto-ship or any of the benefits to any third party without our authorization. All returns under Autoship are subject to the Return Policy. Autoships are void where prohibited.