If you place your order anytime from Monday to Thursday before 3pm your order will be delivered within 1-2 days. If you place your order between Thursday, after 3pm, and Sunday, your order will be delivered the following Tuesday. Feel free to call us at (813) 251-4428 for a delivery update.
We offer free delivery to Hillsborough, Pasco & Pinellas Counties ONLY. We do not offer shipping or delivery outside of these three counties at this time.
Simple answer, nope! That's how much we love you.
When placing an online order for any frozen, raw or refrigerated products, we will either call or email you in advance to schedule your delivery. We require someone over the age of 18-years old to be home to accept the delivery. From time to time, we may provide insulated packaging with dry ice to keep your products cold. Typically, the package will stay cold for 4-6 hours.
Our general rule of thumb is that if ingredients aren'tgood enough for our pets, they're not good enough for your pets. But to earn our approval, products have to both natural and premium. We keep a high product standard for our pet food, treats and grooming supplies. We also work closely with local holistic pet experts to make sure we are staying up to date with the latest holistic knowledge. If you ever have a question about any of the products we carry, please reach out to us.
Every pet has unique nutrition needs based on their breed, size, shape, activity level and other factors. The best way to help your pet be the best version of themselves is to create a healthy, balanced bowl that's a combination of proteins, toppers, hydrators and supplements that are specific to your pet. We recommend giving us a call or stopping by our store so that we can help you curate the best meal plan for your pet.
Don't worry, we've got plenty of delicious treats that will hit the spot without giving your dog hot spots. We carry a large variety of grain-free and whole meat treat options - including exciting protein options like venison, rabbit and kangaroo. We also have meat-free options like sweet potato fries - yum!
The real question is, what don't we carry? We've got supplements for everything from dental health to mental health and anything in between - probiotics, digestive aids, multivitamins, joint health support, omega-3, immune support, urinary tract health, flea and tick protection and more. To find the best supplement for your pet, call us or visit us!
Ourfirst priority is finding vendors whose products we believe in. To us, that means they have to be products we'd be thrilled to give our own pets, or they're a no-go. Currently, we source from trusted regions like the US, Canada, Australia and New Zealand. We have a variety of toys made in the USA, as well as from other countries.
And we're excited to get it to you, so we try to deliver your order out within 1-3 business days of receiving it. As usual, order estimates can vary slightly due to delivery location and the items you order. If you place your order anytime from Monday to Thursday before 3pm your order will be delivered within 1-3 business days. If you place your order between Thursday, after 3pm, and Sunday, your order will be delivered the following Tuesday. If you order near a holiday, keep in mind that you'll have to allow for a few extra days since our stores are closed on News Years day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.
So remember what we said about trying to get your order out within 24-48 hours of receiving it? That means your window to change or cancel is small, but we're always happy to help. We can't guarantee that we will be able to cancel the order, but contact us as quickly as possible and our customer service representatives will do what they can to assist. If it's an Autoship order, the good news is that you can make changes at any time. But remember to do it in advance, as we can't guarantee changes initiated within 48 hours of your scheduled delivery date.
That's easy. Just log into your account and click on My Dashboard, then Orders.
Plastic works - we accept all major forms of credit cards, google pay, apple pay... all the pays!
We deliver FOR FREE! Yes, no terms no conditions. Your delivery is on us!
We get it, sit happens. Sometimes the harness turns out to be a size too small or the dry food arrives right after your vet says no more kibble. No matter what, we want you and your pet to be happy. That's why we accept returns on most unopened items with tags within 90 days of purchase. We do need a copy of your order confirmation to help process a return. For special guidelines, please review our full return policy here. We'll make sure your refund is issued in the original form of payment.
If you need to make a return, just stop on by your nearest Aleyr Pet Store with a copy of your original order confirmation and we'll take care of it. Don't live near a store? Contact us and our customer service representatives will help you set up a return. Just allows 3-5 business days for us to process it after we receive it. For exchanges, we can unfortunately only do them in store so far (but we're working on it).
If you like being prepared, you're going to love this. Autoship lets you pre-schedule delivery of your favorite pet products as often as you need them. You're always in complete control and can change your delivery frequency, quantity, delivery address and billing address in the Manage Auto Shipments section of your account. You can even pause or skip an order when you're out of town. Canceling an order is also easy, but definitely do it in advance as we can't guarantee changes initiated within 48 hours of your scheduled delivery date. And just like regular orders, you'll receive a reminder email before each order is ready to ship.
Yes, huge savings!! All you have to do is enter the coupon code "ADD20" at checkout. Then you will get an additional 20% off on top of your continuous 10% Autoship discount. One coupon per customer.
It's pretty easy. Select the "Autoship & Save" option and the frequency you want to have the product delivered in either the shopping cart or on the product page. Then just checkout like normal. After your first order, you can manage or orders in the Manage My Autoshipsection of your Account.
Sometimes manufacturers change prices, which means we have to update our prices too. So even if you've set up your Autoship order for a product at one price, the new price will still apply. You can always check your new price before you are charged.It's a bit of a bummer, but it's out of our hands. We always try to do right by our customers, but if you need to, you can cancel or update your Autoship orders at any time.
It's the worst when a product you depend on goes away. While we can't bring it back, we can help you find one you'll like just as much (or maybe better). Contact us and a team member will be happy to help out.
It's actually really easy, and think of all the time it will save you on ordering. You can also do it from your phone! But yeah, sorry, you have to set up an account.
Absolutely, you're in control. You can cancel your order, change your delivery frequency, and pause or skip a delivery if you're going out of town. You also have the option to edit quantity, shipping address and billing address. Remember, changes and cancellations can be made at any time, but try to do them in advance. We can't guarantee order changes initiated within 24 hours of your scheduled shipment date.
Yup, the exact same. If you need details, take a look at our policies page.
Yes, you do! Most Autoship products receive a first order discount of up to 30% and a 10% discount on all other orders (ka-ching, that's a lot of savings). To find items eligible for these discounts, look for ones with an Autoship and save option. Autoship discounts do not apply to all products and may not be combined with some other coupons or discounts. The 30% discount automatically applies to your first-time, when you apply the discount code "ADD20" at checkout.
In store, it's pretty standard - you give the coupon to the cashier, you get a discount, we keep the coupon. If the coupon is digital, just show it to the cashier. For online discounts, type the discount code into the Discount Code box that's on the checkout page.
Coupons are valid on in-stock merchandise only, and offers can't be combined together or with other promotions.
Yes, you do! Most Autoship products receive a first order discount of up to 30% and a 10% discount on all other orders (ka-ching, that's a lot of savings). To find items eligible for these discounts, look for ones with an Autoship and save option. Autoship discounts do not apply to all products and may not be combined with some other coupons or discounts. The 30% discount automatically applies to your first-time, when you apply the 20% coupon code at checkout.
In-store we give you $10 store credit for every $100 you spend with us. You will be surprised how often that $10 discount pops up! We don't have an online rewards program as yet, stay tuned! We are working on it. In the meantime, take advantage of our great Autoship discount. You get up to 30% off your first Autoship order and 10% off every future order.
We want to reward you for coming to visit us in-store. We love seeing you! That's why, you get $10 off every time you spend $100 In-Store. Right now, we are unable to combine your in-store and online purchases. However, take advantage of our Autoship which let's you save 10% off every order. We tell customers to get their bags of food and supplements on Autoship and come see us for treats, toys and more so that you can double up on your savings!
Sure, call us at (813) 251-4428 or email us at orders@aleyr,com and we will co-ordinate a store pick up for you. Please make sure to include your full name and order number.
You will receive an email or text when your order is ready for pick up.
Orders will be held for 48 hours from order date. Customer will receive "order ready for pick up email or text" when the order is ready. If order is not picked up within 48 hours, products are returned to the shelf, and money is refunded to customers original form of payment online.
Please bring your Order Confirmation email (not pick up email) to confirm your purchase. You may pick up in store or call ahead to the store for curbside pick up.
Bring products back to the store with the order confirmation. We will process returns according to return policies. Refunds will be issued to original form of payment.
Not right now, but we are working on it!
Sure, just call us or email us at firstname.lastname@example.org and let us know. Recurring orders can conveniently be set up with our Autoship program, delivering products right to your door. Get up to 30% off your first order, 10% off future orders.